Terms and Conditions

Effective Date: May 13, 2026

Welcome to LoneStar Cleaning Service. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully before using our website or booking services.

Services

LoneStar Cleaning Service provides residential and commercial cleaning services. Service availability, pricing, and scheduling are subject to change without notice.

We reserve the right to refuse service to anyone for any lawful reason.

Booking and Scheduling

Appointments may be scheduled through our website, phone, email, or third-party scheduling platforms such as ZenMaid.

By booking a service, you agree to provide accurate and complete information, including contact details and service location information.

Appointment times are estimates and may occasionally vary due to traffic, weather, prior appointments, or unforeseen circumstances.

Payments

Payment is due according to the terms provided at the time of booking or invoicing.

We reserve the right to charge late fees or suspend future services for unpaid balances.

Customers are responsible for ensuring valid payment information is provided.

Cancellations and Rescheduling

We ask that cancellations or rescheduling requests be made with reasonable notice whenever possible.

Late cancellations or missed appointments may be subject to cancellation fees.

If our team cannot safely access the property or complete the scheduled service due to conditions beyond our control, additional charges or rescheduling may apply.

Customer Responsibilities

Customers agree to:

Provide safe and reasonable access to the property
Secure pets when necessary
Inform us of any hazards or special cleaning requirements
Remove valuable or fragile items when appropriate

LoneStar Cleaning Service is not responsible for damage resulting from unstable, improperly installed, or already damaged items.

Satisfaction Policy

Customer satisfaction is important to us. If you are dissatisfied with any aspect of the cleaning service, please contact us within 24 hours of service completion so we can review and address the issue.

Website Use

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with the website’s operation or security
Copy or reproduce website content without permission

All content on this website, including logos, text, images, and branding, is the property of LoneStar Cleaning Service unless otherwise stated.

Third-Party Services

We may use third-party providers such as ZenMaid for scheduling, customer communication, invoicing, and appointment management.

Use of third-party services may also be subject to those providers’ own terms and privacy policies.

Limitation of Liability

To the fullest extent permitted by law, LoneStar Cleaning Service shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website or services.

Our total liability for any claim related to our services shall not exceed the amount paid for the specific service provided.

Privacy

Your use of our website and services is also governed by our Privacy Policy.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting to the website.

Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

LoneStar Cleaning Service
Phone: (806) 777-0601
Email: hello@lonestarcleaningservice.com
Website: lonestarcleaningservice.com

Terms